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Today, on September 11, 2026, between approximately 03:57 and 07:00 UTC, some requests to our minFraud and GeoIP web services saw elevated response times. The impact was greatest between about 04:15 and 04:50 UTC, when affected requests could take several seconds to complete.
This was limited to traffic routed through one network path into our US-East data center. Requests served from other regions and paths were not affected. Affected requests completed with correct responses. We saw elevated latency rather than failures.
Our investigation found packet loss on the network path between our edge network provider’s Ashburn point of presence and our US-East data center. Lost packets were retransmitted, which added delay. Our servers, databases, and application code were healthy throughout, and no change on our side triggered the event.
We are working with our network providers to identify the source of the loss and to prevent a recurrence. We are also improving monitoring of this kind of network degradation.
If you have questions about specific requests, please send the request times to our support team and we will review.
Continue reading...
This was limited to traffic routed through one network path into our US-East data center. Requests served from other regions and paths were not affected. Affected requests completed with correct responses. We saw elevated latency rather than failures.
Our investigation found packet loss on the network path between our edge network provider’s Ashburn point of presence and our US-East data center. Lost packets were retransmitted, which added delay. Our servers, databases, and application code were healthy throughout, and no change on our side triggered the event.
We are working with our network providers to identify the source of the loss and to prevent a recurrence. We are also improving monitoring of this kind of network degradation.
If you have questions about specific requests, please send the request times to our support team and we will review.
Continue reading...
